SUPPORT CENTER

You must be of legal age as defined by the laws of your state, province, or country of residence to create and use a BlvckMeta account. By registering, you represent that you meet the minimum legal age requirement in your jurisdiction. If you're unsure what the legal age of majority is in your location, please consult local resources or contact support@blvckmeta.com.

On the BlvckMeta login screen, tap "Forgot Password?" and enter the email address associated with your account. You'll receive a password reset link via email within a few minutes. Check your spam folder if you don't see it. If you still have trouble, contact support@blvckmeta.com with your registered email and we'll help you regain access.

To delete your account, go to your Profile, then tap Settings → Account → Delete Account. Confirm your decision and your account will be scheduled for deletion. Your data will be fully removed within 90 days, except where retention is required by law. This action is permanent and cannot be undone. If you have trouble deleting your account, contact support@blvckmeta.com.

You can report any post, comment, profile, or message directly within the app. Tap the three-dot menu (⋯) on any content or profile and select "Report." Choose the reason for your report and submit. Our trust and safety team reviews all reports, typically within 24–48 hours. For urgent safety issues, email support@blvckmeta.com directly.

All in-app purchases — including premium subscriptions, virtual coins, and digital goods — are processed through Apple App Store or Google Play Store. These purchases are generally non-refundable as per our Terms of Service and the platforms' own policies. However, if you believe a charge was unauthorized or made in error, please contact Apple or Google directly for refund consideration, as they process all payment transactions. For billing questions, contact support@blvckmeta.com.

Verification (the blue checkmark) is available for businesses, creators, organizations, and community leaders. To apply for verification, go to your Profile → Settings → Verification and complete the application. You'll need to provide documentation confirming your identity or the legitimacy of your business. Verification review typically takes 5–10 business days. Impersonation accounts are ineligible for verification.

TEAIRA is BlvckMeta's AI-powered neighborhood assistant. She helps you discover local resources, find service providers, navigate the platform, and stay informed about your community. TEAIRA's responses are for informational purposes only and do not constitute professional, legal, medical, or financial advice. Always verify important information with qualified professionals. You can access TEAIRA from the main navigation bar in the app.

Business owners and service providers can claim their listing on the Hallway Map through the app. Go to the Hallway Map, search for your business, and tap "Claim This Listing." You'll need to verify ownership through email, phone, or documentation. Once verified, you can update your business details, hours, and services. If your business isn't listed yet, you can create a new listing from the Hallway Map section.

If your account has been suspended, you'll see a notification explaining the reason when you try to log in. If you believe the suspension was made in error, you can submit an appeal by emailing support@blvckmeta.com with the subject line "Account Appeal." Include your username and a brief explanation of why you believe the suspension should be reversed. We review appeals within 10 business days. Note: Accounts suspended for serious violations (including CSAM, threats of violence, or repeated policy violations) are not eligible for appeal.